For the protection of our customers and employees, we are following all COVID-19 CDC guidelines, in addition to wearing masks, and utilizing wheel, seat and gear shift covers. At Maxi Auto Service Centers, our goal is to ensure your health and safety.

Best Auto Repair, Hixson

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 423-877-5569 or make an appointment online!

What People Say About Us

Hixson
  • Fast Full Service
    reviewiconGeneral Services, near Hixson, Tennessee
    , 02/05/2020

    Maxi Auto service has been taking great care of my cars for over five years now. Gary does a great job, is trustworthy and fast, and always keeps me updated on what I need to do to my car. I recommend these guys for all your auto repairs because of their integrity and good prices. Thank you Gary for taking care my car

  • Fast Full Service
    reviewiconGeneral Services, near Hixson, Tennessee
    , 01/22/2019

    I had a great experience with these guys today. I usually go to the maxi in red bank but they were slammed full today and randy recommended here. I had a wheel bearing out and they took me in and got me out in under 2 hours. That gary guy might not be the friendliest but we cant all be people persons. The other guy did great work at a fair price. I would go here again absolutely.

Hixson
  • Best Auto Repair
    reviewiconEngine Maintenance, near Hixson, Tennessee
    , 08/15/2019

    Called them after terrible service at another shop that was trying to price gauge me and push unnecessary repairs. Spoke with Gary, the manager at this location, and right off the bat he won my business after I expressed some concern about the "suggested repairs" that the other shop had mentioned. He asked it the parts were working, told him yes, as far as I knew, but had been told that replacement was suggested "since those parts are often damaged when doing the primary repair." Without flinching, he immediately responded that, yes, they could replace those parts if I wanted, but that they normally did not change parts if they were in working order. Took car the following morning, repair was completed by that afternoon. I don't know about other reviews, but they did right by me and would gladly recommend them.

  • Best Auto Repair
    reviewiconEngine Maintenance, near Hixson, Tennessee
    , 10/29/2019

    Excellent service. They diagnosed the problem with my car, when two other auto shops failed to do so. Highly recommend them. Blessings!

Hixson
  • Local Mechanics
    reviewiconCar & Truck Care, near Hixson, Tennessee
    , 08/20/2019

    I started taking my daughters car here after a horrible experience at Firestone down the road. They have been honest and straight forward with us. They made my daughter feel as if she could trust them and their work over the other repair shops around. Keep up the great work!

  • Local Mechanics
    reviewiconCar & Truck Care, near Hixson, Tennessee
    , 02/05/2020

    Maxi Auto service has been taking great care of my cars for over five years now. Gary does a great job, is trustworthy and fast, and always keeps me updated on what I need to do to my car. I recommend these guys for all your auto repairs because of their integrity and good prices. Thank you Gary for taking care my car

Call us for service: 423-877-5569

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