For the protection of our customers and employees, we are following all COVID-19 CDC guidelines, in addition to wearing masks, and utilizing wheel, seat and gear shift covers. At Maxi Auto Service Centers, our goal is to ensure your health and safety.

Best Auto Repair, Hixson

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 423-877-5569 or make an appointment online!

What People Say About Us

Hixson
  • Fast Full Service
    reviewiconGeneral Services, near Hixson, Tennessee
    , 02/05/2020

    Maxi Auto service has been taking great care of my cars for over five years now. Gary does a great job, is trustworthy and fast, and always keeps me updated on what I need to do to my car. I recommend these guys for all your auto repairs because of their integrity and good prices. Thank you Gary for taking care my car

  • Fast Full Service
    reviewiconGeneral Services, near Hixson, Tennessee
    , 01/22/2019

    I had a great experience with these guys today. I usually go to the maxi in red bank but they were slammed full today and randy recommended here. I had a wheel bearing out and they took me in and got me out in under 2 hours. That gary guy might not be the friendliest but we cant all be people persons. The other guy did great work at a fair price. I would go here again absolutely.

Hixson
  • Best Auto Repair
    reviewiconEngine Maintenance, near Hixson, Tennessee
    , 08/15/2019

    Called them after terrible service at another shop that was trying to price gauge me and push unnecessary repairs. Spoke with Gary, the manager at this location, and right off the bat he won my business after I expressed some concern about the "suggested repairs" that the other shop had mentioned. He asked it the parts were working, told him yes, as far as I knew, but had been told that replacement was suggested "since those parts are often damaged when doing the primary repair." Without flinching, he immediately responded that, yes, they could replace those parts if I wanted, but that they normally did not change parts if they were in working order. Took car the following morning, repair was completed by that afternoon. I don't know about other reviews, but they did right by me and would gladly recommend them.

  • Best Auto Repair
    reviewiconEngine Maintenance, near Hixson, Tennessee
    , 10/29/2019

    Excellent service. They diagnosed the problem with my car, when two other auto shops failed to do so. Highly recommend them. Blessings!

Hixson
  • Local Mechanics
    reviewiconCar & Truck Care, near Hixson, Tennessee
    , 08/20/2019

    I started taking my daughters car here after a horrible experience at Firestone down the road. They have been honest and straight forward with us. They made my daughter feel as if she could trust them and their work over the other repair shops around. Keep up the great work!

  • Local Mechanics
    reviewiconCar & Truck Care, near Hixson, Tennessee
    , 02/05/2020

    Maxi Auto service has been taking great care of my cars for over five years now. Gary does a great job, is trustworthy and fast, and always keeps me updated on what I need to do to my car. I recommend these guys for all your auto repairs because of their integrity and good prices. Thank you Gary for taking care my car

Call us for service: 423-877-5569

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